The City is currently trying to limit in person transactions during the COVID-19 outbreak while continuing to provide essential City services to our residents. In an effort to serve you well during this unprecedented time, we have created a central location of vital resources and information below. We will continue to provide updates in via this main COVID-19 Center advising of any changes in service delivery as well as any new programs that may become available.
The City is continuing to process building permits through PDF applications which can be downloaded, completed, and returned to the City via email to firstname.lastname@example.org. Please visit the Building Permit Applications page.
General inquiries from residents and businesses or requests to post or share information with the community (such as via the City website or social media channels) can be sent to email@example.com.
Requests for public information under the Freedom of Information Act can be found through the City Clerk’s Office. FOIA forms are available to be downloaded and returned for processing.
General requests for routine City business and services can be submitted via the E-Gov Service Request Center.
To limit in-person interaction during the Governor’s Stay at Home Order (through April 30, 2020) residents are encouraged to pay their water bills online through the City’s BS&A Online Payment Portal or by phone on the interactive toll-free line by calling (855) 760-0919, available 24 hours a day, 7 days a week.
During the COVID-19 outbreak, the City is not currently charging late fee penalties or shutting water off for non-payment. In addition, effective March 16, online payment and pay-by-phone processing fees have been eliminated to encourage residents to pay online or over the automated phone system.
Any resident experiencing hardship during this time can seek financial assistance from the following agencies:
Will County Center for Community Concerns at (815) 722-0722
Lockport Township Government at (815) 838-0380
As this issue progresses, we will notify residents if financial assistance becomes available from other agencies.
Last Updated: 4/25/2020